Credit Cards

Most internationally recognized credit cards (e.g. VISA, MasterCard, American Express, Diners) are accepted by car rental companies, larger shops, hotels and restaurants.

Cards usually have a limit on the amount that can be withdrawn in any one day from ATMs: generally around Dhs 10,000 in local currency. Account balances and mini-statements can usually be obtained from these machines. Most ATMs accept a substantial number of both regional and international cards, invariably illustrated on the machines themselves, although there’s usually a fee for using ATMs operated by banks other than your own.

Most machines provide instructions and information in Arabic and English. If you request more than your current account balance, you will be asked to request a lesser amount or the transaction will be terminated. Transactions will also be terminated and an appropriate message displayed if you select a service that’s unavailable. You can use the ‘cancel’ button at any time to terminate a transaction. Your card will (hopefully) be returned to you and you can start again, if needed. If you lose your card during a transaction (or at any other time), you must notify your bank as soon as possible. Take note of the name of the official that you notify and the time and method of notification. You will probably be asked to come to the issuing bank and complete an appropriate form in order to obtain a replacement card.

If your card is lost or stolen, make sure that you report it immediately by telephone to the issuing company or bank and confirm it in writing or in person. It’s important to keep the telephone number of the card company to hand for speedy notification (Provided below). Your liability is usually limited until you report the loss; after that, no liability applies. In the case of theft, you should also report the matter to the police.

American Express	04 3365000
Diner’s Club	04 3498200
MasterCard International	04 3138888
Visa	04 3319690
HSBC	800 4420
Citibank	800 4000
Emirates Bank International	800 4080
Mashreq Bank	800 4010
Standarda Chartered	04 3520455
Commercial Bank of Dubai	800 4474
National Bank of Dubai	800 4767 / 04 2233166

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